SG-2402 1/24 RC Off-road Alloy Rock Crawler

We proudly ship across Australia, bringing your favourite products right to your doorstep.

Free Shipping

We offer free shipping on all orders over $29. For orders under $29, a small flat shipping rate applies.

Processing Time

All orders are processed within 24 hours on weekdays. During busy periods, shipments may experience slight delays. We appreciate your patience and recommend allowing a little extra time for delivery. If there’s a significant delay, we’ll notify you promptly via email or phone.

Delivery & Tracking

Shipping charges and estimated delivery dates will be calculated at checkout. Please note that during peak seasons, deliveries may take a little longer.
Your order may ship in multiple packages. Once shipped, you’ll receive a confirmation email with tracking details. Tracking information may take some time to update. If you see “tracking does not exist” or no updates, don’t worry—systems sometimes take a few days to sync.
If after 8 business days you still don’t see any updates, contact us, and we’ll happily assist you.

Address Recommendations

To ensure smooth delivery, we recommend using a physical street address. P.O. Boxes, Parcel Collect, or Parcel Locker addresses may occasionally cause delays, as we work with multiple carriers.

Warranty and Return Guidelines

At The Joy Box, your satisfaction is our priority. If you experience any issues with your purchase, we're here to assist you. To ensure a seamless experience, please follow these guidelines:

Upon Arrival

• Inspect Your Package: Check your delivery immediately to confirm you received the correct items. While we conduct thorough checks, occasional errors can occur. Verify that all components are included, as some parts may be tucked inside the packaging materials.
• Retain Packaging: Keep all original packaging, including boxes, manuals, and inserts, until you're fully satisfied with your purchase. This simplifies any return or warranty claims.
• Inspect Without Damage: Carefully examine products without causing damage to the packaging or item.
• Save Your Invoice: Retain your invoice or packing slip as proof of purchase. This helps us assist you quickly with any inquiries.
• Enjoy Your Purchase: Once confirmed, enjoy your new product with confidence!

Warranty Period

We offer a 30-day warranty and return policy from the delivery date for your peace of mind. However, please note the following:

• Hobby-Grade Products: These require careful handling. Damage caused by crashes, misuse, or neglect is not covered under warranty.
• Waterproof Items: Unless explicitly stated, electric items are not waterproof. Using non-waterproof items, such as RC cars, in water voids the warranty. Spare parts may be available for purchase, and we’re happy to assist with part selection and repairs.
• Packaging Damage: Warranty does not cover damages to packaging or retail boxes. Such damages are considered common during transit and do not affect the functionality or usability of the product.

Returns and Exchanges

• Change of Mind: You may return items within 7 days of delivery, provided they are unused, in their original condition, and include all packaging and proof of purchase. Gift vouchers are non-refundable.
• Non-Returnable Items: Custom products, gift cards, and hazardous materials are not eligible for returns. If you’re unsure about a specific item, feel free to contact us for clarification.
• Exchanges: For an exchange, return the item as instructed, and place a new order for the desired product.

 

Important Usage Guidelines

Manufacturer Manuals

Always read the product's instruction manual before use. Adhering to the manufacturer's guidelines helps prevent issues and enhances your experience. For example, certain RC product safety features may only function under specific conditions.

High-Speed and Aerial Products

For high-speed or flying products:

• Pre-Use Testing: Always test before use to ensure components are functioning properly.
• Warranty Exclusions: Damage from crashes or misuse is not covered. However, we’re here to assist with repairs.

 

Warranty Assistance Guidelines

We want you to enjoy your purchase with confidence. If you experience any issues, our team is here to help. Please follow these steps to make a warranty claim:

1. Get in Touch – Reach out to us via our contact form or email support@thejoybox.com.au. Don’t forget to include your order number so we can assist you faster.
2. Show Us the Issue – Please attach clear photos or a short video of the problem. A video is especially helpful as it gives us the best view of what’s happening.
3. Claim Window – Claims must be lodged within 30 days of delivery, with proof of the issue included.
4. Quick Response – Our friendly support team will review your claim and get back to you within 24 hours.
5. Our Solution – If your claim is approved, we’ll arrange a repair or arrange return and send you a replacement, depending on the nature of the issue.

We aim to make the process as smooth and hassle-free as possible so you can get back to enjoying your RC fun.

Australian Consumer Law

Our products come with guarantees under the Australian Consumer Law, ensuring they meet acceptable quality standards and are fit for their intended purpose. You may be entitled to a repair, replacement, or refund for any major failure.

Refunds

Once we receive and inspect your return, we will notify you about the approval status. Refunds are processed as follows:

• Approval: If approved, refunds will be issued to your original payment method. Bank processing times may vary.
• Rejection: If the product is found to have been misused, damaged by water (when not waterproof), or otherwise not covered under warranty, the refund will be denied. In such cases, you will be responsible for repair costs and postage to return the product to you.

For any return inquiries, contact us at support@thejoybox.com.au or via our contact form.

Thank you for choosing The Joy Box!

 

Battery Maintenance Guide (If applicable)

• Charge the battery fully before first use, after any use, before storage or use after storage.
• Disconnect the battery from product when not in use. Leaving the battery connected to the product when not in use, can cause damage to the battery due to gradual discharging.
• Do not run RC products supplied with LiPo or Li-Ion batteries until the battery power becomes very low or fully discharged.  This will cause permanent damage to the battery.
• Allow for battery to cool down prior to charging again.  This will help long battery life.