Contact Us

We’re here to help with product questions, orders, deliveries, returns and warranty enquiries.

Please use the contact form below. To help us respond more quickly, include your order number where applicable.

Business Information

The Joy Box is an Australian online-only retailer operated by:

Next Gen Automobiles Pty Ltd trading as The Joy Box
ABN: 84 609 703 791

Business correspondence address:
3 Hinkler Crescent
Brookfield VIC 3338
Australia

Please note that we do not operate a physical retail store and do not offer customer pickup from this address.

Email: support@thejoybox.com.au

Our customer support team responds to enquiries seven days a week. We aim to reply within 24 hours.