FAQ

1. What payment methods do you accept?

We accept a variety of payment methods to ensure your convenience and security, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

2. Is my payment information secure?

Yes, your payment information is highly secure. We employ advanced encryption technology to protect your data and ensure a safe shopping experience.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website provided.

4. How long does shipping take?

Enter your postcode on the product page to get an estimated delivery date for your location.

5. Do you ship internationally?

Currently, we do not offer international shipping. We only ship within Australia.

6. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $29. For orders under $29, a delivery fee will apply.

7. What is your return policy?

We offer a 30-day return policy on all items except gift cards. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be returned in their original condition and packaging.

8. What can I do if my order is delayed beyond the estimated delivery date?

If your order is delayed beyond the estimated delivery date, please contact our support team via email at support@thejoybox.com.au or through our contact form. We will do our best to expedite your order.

9. How can I claim a late delivery voucher if my order is delayed?

If your order is delayed, please contact our support team via email at support@thejoybox.com.au or through our contact form. We will send you a voucher via email. Please ensure to use it within 30 days, as it is only valid for that period.

10. Do you send to PO Boxes, Parcel Lockers, or Parcel Collect addresses?

As we use several different carriers, we highly recommend using a physical address to avoid any delivery issues.

11. Do you offer express shipping?

No, we currently do not offer express shipping. However, we are working on making express post available as soon as possible.

12. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

13. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide you with return instructions.

14. How can I contact customer service?

You can reach our customer service team via email at support@thejoybox.com.au or through our contact form. We will get back to you within 24 hours.

15. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them on our website, and they will be delivered electronically to the recipient.

16. Can I get a discount on my first order?

Sign up for our newsletter to receive a special discount code if available, as well as exclusive offers and updates on new products.

17. What if I have more questions?

If you have any other questions, feel free to reach out to our customer service team. We're here to help!