Royal Villa House 3D DIY Wooden Puzzle with LED Lights

We currently offer shipping to Australia only.

We provide free shipping on all orders over $29, for orders under $29 we charge a flat rate of $7.95.

Shipment Processing Time

All orders are processed within 24 hours during weekdays. In cases of high order volume, there may be a slight delay in shipment. We appreciate your patience and ask that you allow extra days for delivery. If there is a significant delay, we will promptly notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery dates will also be visible during checkout after you enter your shipping details. Please note that delivery delays may occur during peak seasons.

Shipment to P.O. Boxes, Parcel Collect and Parcel Locker Addresses

As we use several different carriers other than Australia post, we highly recommend using a physical address to avoid any delivery issues.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email with tracking information. Please note that tracking information can take some time to update. If you don't see any tracking updates or see "tracking does not exist," please do not worry—it can take a few days for the system to sync with the courier's information.

If after 10 business days from your order date you still cannot see any updates, please contact us at support@thejoybox.com.au, and we'll be happy to assist you.

Warranty and Return Guidelines

At The Joy Box, your satisfaction is our priority. If you experience any issues with your purchase, we're here to assist you. To ensure a seamless experience, please follow these guidelines:

Upon Arrival

• Inspect Your Package: Check your delivery immediately to confirm you received the correct items. While we conduct thorough checks, occasional errors can occur. Verify that all components are included, as some parts may be tucked inside the packaging materials.
• Retain Packaging: Keep all original packaging, including boxes, manuals, and inserts, until you're fully satisfied with your purchase. This simplifies any return or warranty claims.
• Inspect Without Damage: Carefully examine products without causing damage to the packaging or item.
• Save Your Invoice: Retain your invoice or packing slip as proof of purchase. This helps us assist you quickly with any inquiries.
• Enjoy Your Purchase: Once confirmed, enjoy your new product with confidence!

Warranty Period

We offer a 30-day return policy from the delivery date for your peace of mind. However, please note the following:

• Hobby-Grade Products: These require careful handling. Damage caused by crashes, misuse, or neglect is not covered under warranty.
• Waterproof Items: Unless explicitly stated, electric items are not waterproof. Using non-waterproof items, such as RC cars, in water voids the warranty. Spare parts may be available for purchase, and we’re happy to assist with part selection and repairs.
• Packaging Damage: Warranty does not cover damages to packaging or retail boxes. Such damages are considered common during transit and do not affect the functionality or usability of the product.

Returns and Exchanges

• Change of Mind: You may return items within 7 days of delivery, provided they are unused, in their original condition, and include all packaging and proof of purchase. Gift vouchers are non-refundable.
• Non-Returnable Items: Custom products, gift cards, and hazardous materials are not eligible for returns. If you’re unsure about a specific item, feel free to contact us for clarification.
• Exchanges: For an exchange, return the item as instructed, and place a new order for the desired product.

 

Important Usage Guidelines

Manufacturer Manuals

Always read the product's instruction manual before use. Adhering to the manufacturer's guidelines helps prevent issues and enhances your experience. For example, certain RC product safety features may only function under specific conditions.

High-Speed and Aerial Products

For high-speed or flying products:

• Pre-Use Testing: Always test before use to ensure components are functioning properly.
• Warranty Exclusions: Damage from crashes or misuse is not covered. However, we’re here to assist with repairs.

 

Warranty Assistance

For warranty claims or operational support:

1. Locate your purchase details (invoice or packing slip).
2. Complete our contact form with your order number and a detailed description of the issue.
3. Await a response from our support team, typically within 24 business hours.

Australian Consumer Law

Our products come with guarantees under the Australian Consumer Law, ensuring they meet acceptable quality standards and are fit for their intended purpose. You may be entitled to a repair, replacement, or refund for any major failure.

Refunds

Once we receive and inspect your return, we will notify you about the approval status. Refunds are processed as follows:

• Approval: If approved, refunds will be issued to your original payment method. Bank processing times may vary.
• Rejection: If the product is found to have been misused, damaged by water (when not waterproof), or otherwise not covered under warranty, the refund will be denied. In such cases, you will be responsible for repair costs and postage to return the product to you.

For any return inquiries, contact us at support@thejoybox.com.au or via our contact form.

Thank you for choosing The Joy Box!

 

Battery Maintenance Guide (If applicable)

• Charge the battery fully before first use, after any use, before storage or use after storage.
• Disconnect the battery from product when not in use. Leaving the battery connected to the product when not in use, can cause damage to the battery due to gradual discharging.
• Do not run RC products supplied with LiPo or Li-Ion batteries until the battery power becomes very low or fully discharged.  This will cause permanent damage to the battery.
• Allow for battery to cool down prior to charging again.  This will help long battery life.