RC 11CH Excavator Earth Vehicle

We currently offer shipping to Australia only.

We provide free shipping on all orders over $29, for orders under $29 we charge a flat rate of $7.95.

Shipment Processing Time

All orders are processed within 24 hours during weekdays. In cases of high order volume, there may be a slight delay in shipment. We appreciate your patience and ask that you allow extra days for delivery. If there is a significant delay, we will promptly notify you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery dates will also be visible during checkout after you enter your shipping details. Please note that delivery delays may occur during peak seasons.

Shipment to P.O. Boxes, Parcel Collect and Parcel Locker Addresses

As we use several different carriers other than Australia post, we highly recommend using a physical address to avoid any delivery issues.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email with tracking information. Please note that tracking information can take some time to update. If you don't see any tracking updates or see "tracking does not exist," please do not worry—it can take a few days for the system to sync with the courier's information.

If after 10 business days from your order date you still cannot see any updates, please contact us at support@thejoybox.com.au, and we'll be happy to assist you.

Returns

At The Joy Box, we're committed to your satisfaction. If you encounter any issues with a product purchased from us, we're here to help. To ensure a smooth experience, please follow these steps:

• Upon Arrival: Check your package immediately to confirm that you received the correct items. Although we conduct thorough checks, errors can happen. Ensure all components are present, as they might be tucked inside packaging materials.
• Preserve Packaging: Keep all original packaging, including boxes, manuals, and inserts, until you're satisfied with your purchase. This makes it easier to resolve any issues.
• Inspect Items: Carefully examine all products without damaging the packaging.
• Save Your Invoice: Retain the invoice or packing slip for your records. This helps us quickly assist you with any issues related to your purchase.
• Enjoy Your Product: Once you've confirmed everything is in order, enjoy your new purchase!

Manufacturer Manuals and Guidelines

Always read the instruction manuals before using your products. Following the manufacturer’s instructions helps prevent problems and enhances your experience. For example, certain safety features on RC products may only function under specific conditions.

High-Speed and Aerial Products

For high-speed or flying products, pre-use testing is crucial. Testing before use can prevent damage and ensure all components are functioning correctly. Crashes or misuse are not covered under warranty, but we can assist with repairs.

Batteries and Chargers

If your product uses rechargeable batteries, please follow these safety guidelines:

• Supervised Charging: Never leave batteries charging unattended.
• Safe Environment: Charge batteries in a fire-safe, well-ventilated area.
• No Children: Keep batteries and chargers away from children.
• Storage: Store batteries safely to prevent short circuits.

Failure to follow these guidelines can lead to damage or serious injury.

Returns and Exchanges

• Change of Mind: You may return items within seven days of delivery. Items must be unused, in original condition, and returned with all packaging and proof of purchase. Gift vouchers are non-refundable.
• Non-Returnable Items: Custom products, Gift cards and hazardous materials are not eligible for returns. Contact us with any questions regarding specific items.
• Exchanges: For exchanges, return the item as instructed, and place a new order for the desired product.

Warranty Assistance

For warranty claims or operational assistance:

1. Gather purchase details from your email or packing slip.
2. Complete our contact form, including your order details and a description of the issue.
3. Await a response from our support team, typically within 24 business hours.

Warranty Periods and Turnaround

We offer a 30-day return policy. Please note, 'hobby' grade products require careful handling. Damages from crashes or misuse are not covered, but spare parts may be available for purchase.

Australian Consumer Law

Our products come with guarantees under the Australian Consumer Law, ensuring they are of acceptable quality and fit for purpose. You may be entitled to a repair, replacement, or refund for any major failures.

Refunds

Once we receive and inspect your return, we'll notify you of the refund approval status. Approved refunds will be processed to your original payment method. Please note that bank processing times may vary.

For any return inquiries, contact us at support@thejoybox.com.au or via our contact form.

Thank you for choosing The Joy Box!

Battery Maintenance Guide (If applicable)

• Charge the battery fully before first use, after any use, before storage or use after storage.
• Disconnect the battery from product when not in use. Leaving the battery connected to the product when not in use, can cause damage to the battery due to gradual discharging.
• Do not run RC products supplied with LiPo or Li-Ion batteries until the battery power becomes very low or fully discharged.  This will cause permanent damage to the battery.
• Allow for battery to cool down prior to charging again.  This will help long battery life.