Shipping policy

 

We proudly deliver across Australia and New Zealand, bringing your favourite products right to your doorstep.

Shipping Costs

We offer free standard shipping on eligible orders to Australia and New Zealand.

Shipping rates and any applicable free-shipping thresholds may vary by destination and order value. The exact shipping cost will be calculated and clearly displayed at checkout before payment.

Order Processing

We aim to process in-stock orders within one business day.

Processing may take slightly longer during public holidays, peak periods or when additional order checks are required. We will contact you by email if a significant delay affects your order.

Delivery Timeframes

Estimated standard delivery within Australia and New Zealand is 4–8 business days.

Delivery timeframes are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our control. The applicable delivery estimate will also be displayed at checkout.

Delivery and Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information. Tracking can sometimes take a few days to update after dispatch.

Orders containing multiple products may arrive in separate packages.

Please contact us if your tracking has not updated after eight business days, and our support team will assist you.

New Zealand Taxes and Import Charges

Any applicable taxes, customs duties or import charges that are not collected at checkout may be payable by the recipient. These charges are determined by the relevant New Zealand authorities and are not included in our shipping fees.