FAQs
1. What payment methods do you accept?
We accept a variety of payment methods to ensure your convenience and security, including major credit cards (Visa, MasterCard, American Express), PayPal, Afterpay and other secure online payment options.
2. Is my payment information secure?
Yes, your payment information is highly secure. We employ advanced encryption technology to protect your data and ensure a safe shopping experience.
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website provided.
4. How long does shipping take?
Enter your shipping address at checkout to view the estimated delivery timeframe for your location.
5. Do you ship internationally?
We currently deliver within Australia and New Zealand. Available shipping options will be displayed after you enter your delivery address at checkout.
6. Do you offer free shipping?
We offer free standard shipping on eligible orders. Shipping rates and any applicable free-shipping threshold may vary by destination and order value. The exact shipping cost will be displayed at checkout before payment.
7. What is your return policy?
We accept eligible change-of-mind returns requested within 30 days of delivery. Faulty products are handled in accordance with the consumer law applicable to the purchase, including the Australian Consumer Law and New Zealand Consumer Guarantees Act.
For full details, please refer to our Return Policy page.
8. What can I do if my order is delayed beyond the estimated delivery date?
If your order is delayed beyond the estimated delivery date, please contact our support team via email at support@thejoybox.com.au or through our contact form. We will do our best to expedite your order.
9. Do you send to PO Boxes, Parcel Lockers, or Parcel Collect addresses?
We deliver to eligible addresses supported by the available carrier. Enter your delivery address at checkout to confirm the available shipping options.
10. Do you offer express shipping?
No, we currently do not offer express shipping. However, we are working on making express post available as soon as possible.
11. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
12. What should I do if I receive a damaged or incorrect item?
Please contact our customer service team promptly if the product or any included component arrives damaged, incomplete or incorrect. Include your order number and clear photographs where available. We will assess the issue and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable consumer law.
13. How can I contact customer service?
You can reach our customer service team via email at support@thejoybox.com.au or through our contact form. We will get back to you within 24 hours.
14. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our website, and they will be delivered electronically to the recipient.
15. Can I get a discount on my first order?
Sign up for our newsletter to receive a special discount code if available, as well as exclusive offers and updates on new products.
16. How do I find parts for my RC car?
Finding the correct spare parts is easy!
Simply use our RC Part Finder tool to browse parts available for your specific RC model.
If you can't find the part you're looking for, please contact us with your RC model number and a photo of the part, and we'll be happy to help.
17. What should I do if my RC vehicle isn’t working properly?
If you’re experiencing issues with your RC vehicle, please refer to our RC Fleet Troubleshooting Guide for step-by-step solutions and maintenance tips. For further assistance, contact our support team at support@thejoybox.com.au—we respond within 24 hours.
18. What if I have more questions?
If you have any other questions, feel free to reach out to our customer service team. We're here to help!